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Snapchat can lock your account if you try to use a third-party application instead of the official application from the iOS App Store or the Google Play Store. If you find that your Snapchat account has been disabled, for any reason, you can follow these steps to learn how to unlock Snapchat and gain full access to it again.
How to Unlock Snapchat on iPhone
Refer to the steps below to unlock your Snapchat account on an iPhone.
Step 1: Do not open the Snapchat application on your iPhone or attempt to log in for 24 hours. Some account locks are temporary, and will be removed after that time.
Step 2: Open the Safari application on your iPhone, and go to the Snapchat unlock page to try logging in with your username and password.
Step 3: Go to your iPhone’s homescreen and identify any third-party applications that may be trying to connect to the Snapchat service.
Step 4: Tap and hold on the icons of the third-party applications.
Step 5: Tap the “X” symbol in the upper-left corner of the icon, and then tap “Remove” to delete the third-party application from your iPhone.
Step 6: Go to the Snapchat Support page if your account remains locked.
How to Unlock Snapchat on Android
The steps below show how to unlock your Snapchat account on an Android smartphone.
Step 1: Wait 24 hours before trying to use the Snapchat application on your Android phone.
Step 2: Open the browser on your Android phone, and go to the Snapchat unlock page linked above to enter your Snapchat username and password.
Step 3: Go to “Settings,” and tap on “Apps” to view a full list of all applications running on your phone.
Step 4: Locate any third-party applications in the list that may be trying to connect to the Snapchat service.
Step 5: Tap on the name of the third-party applications, and then choose the “Uninstall” option.
Step 6: Go to the Snapchat Support page if your account remains locked.
Adding a verified email address and phone number on Snapchat may help prevent your account from being locked in the future. Refer to the Snapchat Support page for more information on why accounts may become locked. Share any tips you discover for getting your Snapchat account unlocked in a timely manner down below.
Recommended read: How to Delete a Snapchat Account
